Greater New York City Region (Teleworking available for the appropriate candidate)


ACG is currently seeking a Director, Process Engineering, who will report directly to both the Managing Directors of L&H and P&C (Re)insurance Operational Excellence (ROE). The Director, Process Engineering will lead the identification and execution of opportunities for continual process, service and system improvements, leading teams that identify, design and implement solutions using sound operational principles for ACG and its ROE clients. Our expectations are that the efforts will result in one or more of the following: improved process, quality and capability; increased efficiency and productivity; improved reliability; reduce costs and/or enhance revenues; education and training & a greater overall system infrastructure capability.

Responsibilities include

    1. Collaborate with ACG ROE clients and operational staff to develop an understanding of customer requirements; define project goals and objectives through literature review, brainstorming and identification of appropriate methodologies.
    2. Lead, plan and conduct all aspects of the process design review.
    3. Oversee associated development builds.
    4. Support end to end process development expertise ranging from early process definition up to project commercialization and process optimization.
    5. Develop solutions for complex problems by innovating, designing, and developing processes, procedures, tooling and/or automation.
    6. Assess process capabilities, prioritize process improvement opportunities, and implement
    7. Participate in planning, cost development and management, and scheduling for assigned projects.
    8. Identify project tasks, completion of major deliverables, and timeline
    9. Manage project tasks and allocate resources in consultation with the project team managers and support staff.
    10. Collaborate with various departments on project goals, objectives and timelines to assure timely and effective project implementation and support.
    11. Manage the delivery of business and technical reporting solutions
    12. Develop innovative solutions related to quality metrics
    13. Identify appropriate metrics to assess baseline and monitor progress.
    14. Initially this role will be a single contributor, leading cross-functional project teams, but will be asked to develop a staffing plan, hire and train new team members (i.e. process engineering professionals) as needed

Skills & Experience Required

The successful candidate should be able to prove

    1. A proven track record in P&C operations with a focus on global expense and resource management
    2. 10-15 years of (re)insurance operations experience
    3. 3-5 years managing a team of direct reports
    4. Minimum of a Bachelor’s Degree in Business Administration or similar (Masters Degree is preferred)
    5. An entrepreneurial spirit focused on providing growth and innovation in a burgeoning group of companies
    6. Demonstrated project management skills within a reinsurance setting
    7. Excellent written, verbal communication and listening skills


ACG offers a competitive total compensation structure that aligns the company and employees’ objectives.

To apply, please send your resume to info@acglimited.com.